FAQ
Shipping & Delivery
Where do you ship?
We currently offer standard online shipping within the United States. International shipping is not currently available unless otherwise stated during checkout.
How long does order processing take?
Orders are generally processed within 1–2 business days after successful order placement and payment confirmation. Orders received after our daily 3:00 PM Eastern Time (ET) cut-off will generally begin processing on the next business day.
What is the delivery transit time?
Standard delivery generally takes approximately 3–7 business days after the order has been processed and shipped. Actual delivery times may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our reasonable control.
How much does shipping cost?
Standard shipping is free for qualifying orders within our United States service area. If additional shipping charges apply to a particular product or order, the applicable cost will be displayed during checkout before you complete your purchase.
Which carriers do you use?
Depending on the destination, package size, weight, and shipping requirements, orders may be shipped through USPS, UPS, or FedEx. Tracking information will be provided when it becomes available after your order has shipped.
Returns & Refunds
What is the return window?
Eligible returns may be requested within 30 calendar days of receiving your order.
What are the return conditions?
Returned items should generally be unused, uninstalled, and in the same condition in which they were received. Items should include their original packaging and tags where applicable. Certain products may be excluded from returns as described in our Return & Refund Policy.
Who pays for return shipping?
For eligible returns that are not related to a damaged, defective, or incorrect item, the customer may be responsible for return shipping costs unless otherwise stated.
If an item arrives damaged, defective, or incorrect, please contact us before returning it so we can provide appropriate instructions.
Is there a restocking fee?
Mid-South Lighting does not charge a standard restocking fee for eligible returns unless a specific product or order is subject to different terms that were disclosed before purchase.
How long do refunds take?
Once an eligible return has been received and inspected, approved refunds are generally processed within 10 business days. The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Payments & Security
What payment methods are accepted?
Depending on the payment options available at checkout, we may accept American Express, Diners Club, Discover, JCB, Mastercard, and Visa. Additional payment methods may be displayed during checkout.
All product prices are displayed in U.S. Dollars (USD). Applicable taxes and shipping charges, if any, are displayed during checkout before you complete your purchase.
Is my payment secure?
Payment transactions are processed through secure payment providers and are handled in accordance with applicable payment security requirements. Where payment processing is handled by third-party providers, complete payment card information is not directly stored on our own systems.
Orders & Products
Can I cancel my order after placing it?
Please contact us as soon as possible if you need to cancel an order. We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped, but we cannot guarantee that a cancellation will be possible after processing has begun.
What should I do if I receive a damaged product?
Please contact us as soon as possible at info@midsouthlightingshop.com and provide your order number, a description of the issue, and clear photographs of the product and its packaging.
Please retain the original packaging and shipping materials until the issue has been reviewed.
What should I do if I receive the wrong product?
Contact us at info@midsouthlightingshop.com with your order number and photographs of the item you received. Please contact us before returning the product so that we can provide the appropriate instructions.
Can product colors or appearance vary from the website?
Yes. Product colors and appearance may vary slightly depending on your device, monitor, browser, screen settings, photography, and lighting conditions.
For specific product dimensions, specifications, finishes, and other details, please review the product information provided on the applicable product page.
Contact & Support
If you have additional questions about an order, product, payment, shipping, return, or any other matter, our team is available to assist you.
Store Name: Mid-South Lighting
Phone: +19108671600
Email: info@midsouthlightingshop.com
Address: 3633 Sycamore Dairy Rd, Fayetteville, NC 28303, United States
Opening Hours: Monday to Friday 8 AM – 5 PM
Saturday Sunday: Closed
Response Time: We respond within 24 hours.