Shipping policy

Effective Date: September 19, 2026

Store Name: Mid-South Lighting

At Mid-South Lighting, we are committed to processing and shipping orders promptly. This Shipping Policy explains our shipping area, order processing times, delivery estimates, shipping costs, tracking procedures, and other important information regarding delivery.

1. Shipping Area

  • Service Area: United States
  • Standard online shipping is currently available within the United States.
  • We do not currently offer standard shipping to international destinations unless otherwise stated on our website or during checkout.
  • Available shipping options may vary depending on the destination and the products included in your order.

2. Processing Time

  • Orders are generally processed within 1–2 business days after successful order placement and payment confirmation.
  • Processing includes reviewing the order, verifying the order details, preparing the products, packaging the shipment, and handing the package to the applicable shipping carrier.
  • Processing time does not include carrier transit time.
  • Orders placed after our daily processing cut-off time will generally begin processing on the next business day.
  • Processing times may occasionally take longer during holidays, promotional periods, unusually high order volumes, or circumstances outside our reasonable control.

3. Order Cut-Off Time

  • Daily Order Cut-Off Time: 3:00 PM
  • Time Zone: Eastern Time (ET)
  • Orders received after the daily cut-off time will generally begin processing on the following business day.

Business days generally refer to Monday through Friday, excluding applicable holidays.

4. Transit and Delivery Time

  • Standard carrier transit time is generally estimated at 3–7 business days after an order has been shipped.
  • Delivery estimates are provided for general guidance and are not guaranteed.
  • Actual delivery times may vary depending on the destination, shipping carrier, weather conditions, holidays, carrier capacity, transportation disruptions, and other circumstances.
  • Larger or heavier lighting products may have different shipping arrangements or delivery timeframes where applicable.
  • The estimated delivery timeframe does not include our order processing time.

5. Shipping Cost

  • Standard Shipping: Free
  • We currently offer free standard shipping for qualifying orders shipped within our stated United States service area.
  • If additional shipping charges apply to a particular product, delivery method, destination, or order, the applicable cost will be displayed during checkout before you complete your purchase.
  • Customers are responsible for reviewing the final shipping charges, if any, before submitting an order.

6. Shipping Carriers

Depending on the destination, package size, weight, shipping service, and fulfillment requirements, orders may be delivered through established shipping carriers.

Possible carriers may include:

  • USPS
  • UPS
  • FedEx

The carrier selected for an individual order may vary. Mid-South Lighting may select the appropriate carrier based on the destination, package characteristics, availability, and shipping requirements.

7. Order Tracking

  • Once your order has shipped and tracking information becomes available, tracking details will be provided using the contact information associated with your order.
  • Tracking information may take some time to become active after the package has been handed over to the carrier.
  • You can use the tracking information provided to monitor the progress of your shipment.
  • If tracking information does not appear to update immediately, please allow additional time for the carrier's system to register the shipment.

8. Delivery Delays

Mid-South Lighting is not responsible for delivery delays caused by circumstances outside our reasonable control.

These circumstances may include:

  • Severe weather
  • Natural disasters
  • Carrier delays or service interruptions
  • National or public holidays
  • Transportation or logistical disruptions
  • High shipping volumes
  • Incorrect or incomplete shipping addresses
  • Events or circumstances beyond our reasonable control

If your shipment appears to be delayed, please first review the tracking information provided by the carrier. You may also contact us if you need assistance regarding your order.

9. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice that your shipping address is incorrect, please contact us as soon as possible at info@midsouthlightingshop.com.

We will make reasonable efforts to assist with an address correction before the order is shipped. However, we cannot guarantee that an address can be changed after an order has entered the processing or shipping stage.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping arrangements or charges may apply.

10. Lost, Missing, or Damaged Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, we recommend:

  • Checking around your property and designated delivery locations
  • Checking with household members or others who may have accepted the package
  • Checking with nearby neighbors
  • Contacting the shipping carrier
  • Reviewing the carrier's tracking information for additional delivery details

If you believe your package has been lost in transit, please contact us with your order number and tracking information so we can review the situation and provide assistance where possible.

If your order arrives damaged, please contact us as soon as possible at info@midsouthlightingshop.com.

Please provide:

  • Your order number
  • A description of the damage
  • Clear photographs of the damaged product
  • Photographs of the outer shipping packaging and any visible damage

Please retain the original packaging and shipping materials until the issue has been reviewed, as they may be needed during the investigation.

11. Delivery Address and Delivery Requirements

Please make sure that someone is available to receive your order when necessary, particularly for larger lighting products or shipments that may require special handling.

Some deliveries may require a signature or other delivery arrangements depending on the carrier and shipment.

Mid-South Lighting cannot guarantee a specific delivery time or the availability of a particular delivery option unless it is expressly offered during checkout.

12. Changes to Shipping Information

Shipping methods, delivery estimates, carriers, and shipping charges may change from time to time based on product availability, carrier services, destination, and other operational requirements.

Any applicable shipping charges and available delivery options will be displayed during checkout before your order is completed.

13. Contact Us

If you have questions or concerns regarding shipping, delivery, tracking, or your order, please contact us: